Mar 9, 2015

Chennai - e-Nxt Walkin

    We required Customer Service Associate ( Telecallers) for TATA Group company.

    Interested candidates may walk in below address:

    Interview date-9th March 2015 to 11 th March 2015.

    Timings-10 AM to 2 PM.

    Address:

    TATA BUSINESS SUPPORT SERVICES LTD
    5th Floor, 
    RR Tower III, T.V.K. Industrial Estate, 
    Guindy, Chennai 600 032
    Landline-044 64500680

    Contact Person-Kathiravan-HR

    Designation-Customer Service Associate(Telecaller)
    Location-Chennai

    Eligibiilty-Any degree or Non graduate.

    Required language candidate: 

    1-Hindi Language Telecallers required-5 Nos
    2-Kannada Language Telecallers-5 Nos
    3-Malayalam Language Telecallers-5 Nos
    4-Telegu Language Telecallers-5 Nos
    5-Telegu Language Telecallers-5 Nos

    Salary is not a constraint for right candidate.

    MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS: 

    I. To identify when delinquent accounts need to be called 
    II. To follow up frequently for payment commitments.
    III. To provide detailed information in the Calling feedback.
    IV. To handle all requests for documentation and to conduct all research resulting from the morning calls in the Evening
    V. To reconcile disputed accounts on a daily basis & share the same to the supervisor 
    VI. To provide superior service to our internal and our external customers.
    VII. To maintain good customer relations.
    VIII. Must follow the instructions given by The manager.
    IX. The telephone needs to be the primary collection tool not emails, letters, faxes, etc.
    X. Expected to be on the telephone & Systems no less than 8 hours a day.
    XI. Your goal is to call every delinquent customer by the time the account is Allocated
    XII. Follow up calls should be placed daily once a customer has been contacted.
    XIII. You must get approval from your manager before agreeing to extended payment plans, other unusual arrangement.
    XIV. Your goal is not to note customer promises, but to negotiate for better commitments. In other words, unless the customer offers immediate payment in full, ask for a better commitment and expect to get it.
    XV. Insubordination, both active and passive, will not be tolerated.

    XVI. Be assertive, but not aggressive during collection calls with customer.


    OTHER FUNCTIONS

    A. To perform other tasks as assigned 
    B. To work as a team to increase and accelerate cash inflows and reduce risk.

Venky

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