Mar 25, 2015

Chennai - HCL - Work Force Management Executive

Walk-in DetailsDate-25th March to 28th March , Starting Time: 10 AM
DesignationWorkforce Management - Executive
Job DescriptionPosition Summary
Responsible for managing all intraday management processes in support of operations to achieve the business objective of achieving business service level objectives and maximizing efficiency and occupancy.
Contribute to consistently achieving service level goals by real-time management of call center resources.
Providing leadership teams with timely, accurate reports on intraday performance and impacts.
Major Duties
To attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current weeks performance and forecast performance of remainder of current week and next week, while also identifying the risks.
Monitor real-time adherence to schedules for call center associates.
Manage associate call-in line and update schedules to reflect accurate intraday projections.
Provide day of impact analysis for outages, staffing shortages, and other unplanned events.
Communicate effectively with internal and external customers in accordance with the companys policies, procedures, guidelines, and common practices.
Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests.
Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative.
Demonstrate working knowledge and adherence to all HR & WFM policies, procedures, guidelines, and practices.

WALK IN DETAILS

Date : 25th Mar to 28th Mar 2015

Time : 10 AM 3 PM

Day : Monday Saturday

Venue : HCL BServ
Navins WSS Towers,
107,Harris Road,Pudupet,
Near Casino Theatre, Chennai 2
Desired ProfileSkills Required
Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.
Regular, punctual and consistent attendance.
Ability to work in a team oriented environment focused on cross training and sharing workload responsibilities.
Ability to meet deadlines.
Ability to work outside of normal schedule with little or no notice.
Ability to perform additional tasks as assigned.
Strong analytical and organization skills, including trend analysis.
Proficient in Microsoft Office, as well as other related applications.
Two years of Customer Service experience or one year of workforce management experience required.
Experience in a fast paced, office environment.
Qualification : Any Graduate 

Venky

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