Mar 15, 2015

Chennai - Precision Informatic Walkin

    Explore career opportunity at Precision Group, Mega Walk-in Drive on 16th & 17th March 2015 (Monday & Tuesday)

    The Precision Group is an INR 250 Crore IT Group with its corporate office in Chennai, India and is one of Indias premier sources for Biometric solutions, IT products,IT solutions & support services. Established in 1996, Precision has a PAN India presence and provides complete IT Infrastructure Services and Solutions. Precision employs over 1400 dynamic professionals with varied skill sets.

    Chennai -Corporate Office
    Precision Infomatic (M) Pvt Ltd
    No 22, Habibullah Road
    T Nagar, Chennai- 17
    Near PSBB School or Nadigar Sangam

    Registration timeslot  9 AM to 1 PM & 2 to 5 PM
    Contact Person           Prem Resourcing & Development 

    Role                      Service Desk Executive
    Job Locations     Chennai, Cochin, Hyderabad, Guntur, Mumbai, Pune, Bangalore

    Job Description:-
    Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc)
    Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact
    Allocate the incidents / service requests / change request 
    Monitor, track and update the progress status of all incidents and service requests.
    Escalate incidents / service requests which are going beyond the agreed service levels
    Record customer complaints and inform the concerned management staff for appropriate actions
    Logging and tracking incidents / service request that require resolution from suppliers.
    Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.
    Finally preparing daily report for all the logs taking under the operation. 
    Receiving end users IT complaints through Telephone, E-Mail & Call logging in Remedy tool
    Providing telephonic assistance to end users where ever possible for the first level telephonic support 
    Logging end users IT complaints in the call logging tool 
    Sensible allocation of calls based on the severity in line with Service Level Agreement (SLA)
    Tracking end users IT complaints till closure with the support of Technical Support Engineers 
    Timely triggering of escalation to technical team and Supervisor before the response and resolution violations 
    Getting the transactional feedback from end user after closure of the calls by doing the necessary follow-ups with location engineers and end users 
    Analysis of call reports and end users feedback 
    Preparation of engineer productivity report 
    Preparation of daily, weekly & Monthly reports and sharing the reports to Supervisor / Customer with in the agreed timeliness 
    Facilitating and providing back end support to supervisor for conducting Customer Satisfaction Survey (CSAT) biannually
    Maintaining & Monitoring all location engineers in time and out time using in house HRIS tool
    Timely sending of engineers absence report to supervisor, location customer and business customer in the agreed template 

    Thanks & Regards
    HR Team Precision Infomatic (M) Pvt Ltd


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