Oct 25, 2015

Bangalore - Fortis Healthcare Limited - Customer Care

Key Responsibilities

OPD Management and Consultants Coordination.
Registration and billing
Telephone operations.
Appointment and Scheduling.
Cancelling / rescheduling appointment whenever necessary by calling and informing the concerned patients
Information delivery
Supervising the Reception- by handling queries, enquiries and lab reports
Update of Contact details of consultants/ star dials and extension numbers
Preparing Indent of Consultant Chambers.
Compiling FOS data and sending it to the concerned OPD executive who is in charge of consolidating data
Issuing Keys & Lockers of the drawers.
Supervising and checking of daily MIS before sending it.
Service recovery in that Area.
Training of the HIS modules in front office with the power users.
Maintaining attendance, leave & delays in absenteeism of the Consultants.
Giving on-the-job training.
Room Readiness. 
Inventory of the stationery.
Inter departmental co-ordination (Wards, H/K, Maintenance, Stores, Admin, IT)
Handles patient grievances (regarding waiting period for the Drs and non availability of appointments)

Company Profile
Fortis Healthcare Limited is committed to clinical excellence and patient-centric healthcare, which is manifest in hospital design, patient services, medical programmes and the compassionate approach of medical and non-medical hospital staff. Fortis commissioned its first hospital in 2001 at Mohali, near Chandigarh, and has expanded its operations to become a network with an over 10,000 bed capacity across 68 hospitals
Contact Details
Contact Company:Fortis Healthcare Ltd


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