Nov 24, 2015

Bangalore INGVYSYA - PhonBanking

    Business Unit Retail Liabilities.
    The key priorities for the Retail Bank are acquisition of new customers, ensuring we become the Primary Bank by meeting the financial needs of our customers, growing CASA & Retail Deposits and increasing cross-sell of all products offered by the Bank.
    Principal Accountabilities of the Role:-
    1. Handling customer calls
    Providing account information
    Blocking and reissuing cards
    Cheque book requests
    Statement requests
    DD requests
    ATM Pin / TPin / mibank Pin requests
    Net banking/Business banking ID activation / reactivation / deactivation
    Phone number updation
    Email ID updation
    SMS alert registration
    Product/Process Query handling
    Responding to queries on Demat (T-1 data)
    2. Business Generation Targets:
    Channel Migration Tpin , E-reg, I banking, SMS Banking and IVR migration
    Sales As per monthly targets assigned.
    3. Discipline
    Punctuality and Nil Unplanned leave
    Discipline Maintain decorum in the office
    Ensure weekly review with TL .
    4. Compliance and Unit Controls
    Call capture and reporting to be accurate, complete and timely
    Follow Call procedure
    Adhere to validation procedure
    Answer calls in a courteous manner
    Answer calls within one ring
    Complaint logging, tracking and closing
    Assure Call pack Awareness of and adherence to compliance/money laundering guidelines
    Adherence to reversal policies and budgets.
    Responding to queries on Consumer Finance
    Walk In date: 23-Nov-15 to 27-Nov-15
    Contact Person: Priyanka G/Chandana

    Kotak Mahindra Bank
    Regiona office, 1st Floor
    #22 hara Chamber, KH Road
    Bangalore - 560027


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