Feb 29, 2016

Client Tech Supt Associate -deepthi Dell international services Bangalore

    responsible for selling warranty solutions and providing telephonic /email/chat and remote diagostic technical  support related to installation ,operation ,configuration ,customization ,performance and usage of assigned products.
    Applies diagnostic techniques to identify problems .investigate causes and recommend solutions to correct failures .Provides basic remote deployment ,maintance and consulting services.

    respond to customers technical problems/issues related to hardware ,software and networking via email/chat/phone.
    uses trouble  shooting techniques and tools to identify products that are defective and follows giudelines in issueing services /calls/contacts.
    remains knowledgeable of Dell's product line ,current industry products and technologies.

    monitors and tracks issues to ensure accurate resolution .
should have excellent communication skills in English.
    should be open to work in night shifts in a 24/7 environment.
    should have strong technical skills.

    minimum graduates in any stream (10+2+3)
    undergraduates with at least 12 months of international call /24 months of domestic call center or any other work experience-full time experience.

    2-4 years of relevant technical trouble shooting experience.

Company Profile:
Dell international services
Dell International Services India Private Limited 
Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they're at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Recruiter Name:deepthi
Address:Divyashree Greens,Survey # 12/1, 12/2A ,Challaghata village, Varthur Hobli, KormanglaInner Ring Road,BANGALORE,Karnataka,India 560036


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