Feb 23, 2016

DELL Client Technical Support Associate

    Title Client Technical Support Associate

    Role Overview
    Responsible for providing telephone/ email/ chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) provide basic remote deployment , maintenance and consulting services.

    Role Responsibilities
    Responsible for providing telephone support for customers on operation or maintenance of Dell products.
    Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
    focuses on delivering a positive customer experience according to dell standards.
    monitors and tracks issues to ensure accurate resolution .
    Performs work in accordance to standardized policies and procedures.
    Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
    Documents problems in the support solution database for diagnostics and solution implementation.
    Ensure proper escalation procedures are followed.
    Responsible for customer satisfaction through effective handling of customer problems.
    Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

    should be open to work in night shifts in a 24/7 environment .
    should have excellent communication skills in English.
    should have strong technical skills .

    Graduate or Undergrad with 1 year of International Call Center Voice experience

    Should be willing to work in shifts in a 24 x7 work environment
    Ability to handle stressful situations.

    Good Knowledge of PC Hardware/ Software for desktop & portable systems.
Company Profile:
Dell international services
Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they're at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Recruiter Name:deepthi
Address:Divyashree Greens,Survey # 12/1, 12/2A ,Challaghata village, Varthur Hobli, KormanglaInner Ring Road,BANGALORE,Karnataka,India 560036


About Venky

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