Feb 23, 2016

Sutherland Global Services US Customer servicing inbound voice process

Sutherland Global Services is an International BPO. We are hiring for Inbound Voice process - US Voice Inbound- Upselling / Indirect Sales.

  • US Customer servicing inbound voice process.
  • Upselling- A strategy to sell a more expensive version of a product that the customer already has (or is buying), or to add extra features or add-ons to that product
  • Indirect Sales process
  • US Shift timings and rotational week offs predominantly.
  • Free Transportation - Pick & Drop
  • Huge Incentives .
  • Chennai would be the work location.
KRIs would be

  • The ability to really listen to customers is so crucial for providing great service for a number of reasons.

  • Who can adjust themselves to the personality of the guest

  • Ability to Handle Surprises.

  • Assist customers in making cost effective and correct use of a product.

  • Build sustainable relationships of trust through open and interactive communication

  • Meet personal/team sales targets and call handling quotas

Assurances From Sutherland.

  • Platform to work on a global environment.
  • Career growth- Monetary and Hierarchical.
  • Guaranteed Job Promotions provided the performance is really recognizable
  • Great ambience and guidance.

Interested candidates may walk in between 10:00 am to 5:00 pm: 

45a,Velachery main road, Vijayanagar,Ch-42

Mention ""K Karthick HR " on your resume.

Thanks & regards,

HR Karthick K

Sutherland Global Services Pvt Ltd


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