Mar 1, 2016

Pune Convergys Inbound Customer Service

    Inbound Customer Service 

    Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
    Support customers across Telecommunication, Meet customer requirements through first contact resolution.
    Work in UK shift; rotational 
    Clarify customer requirements; probe for and confirm understanding of requirements or problem.
    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
    Listen attentively to customer needs and concerns; demonstrate empathy.
    Confirm customer understanding of the solution and provide additional customer education as needed.
    Prepare complete and accurate work and update customer file.

    Candidate Profile: Education and Experience

    College Graduates (any stream), 12th pass , BE/ Betech Drop out Fresher or Experienced
    Should have excellent communication and English speaking skills
    Knowledge of basic computer operations.
    Ability and willingness to learn.
    Courteous with strong customer service orientation.
    Dependable with proficient attention to detail.
    Good listening and responding skills.
    Should be willing to take up challenges and go extra mile to perform work responsibilities
    Should have great interpersonal skills and ability to perform under pressure
    Work in UK shift; rotational 
    Salary from 12k to 18k in hand/month. plus Incentive up to 10000/month
    Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today !

    If interested, Please contact Bharti Shivhare for interview at 8806062515 or walk at venue 

    Convergys India Services Pvt. Ltd.
    RMZ West End, DP Road, 
    Near Reliance Mart / McDonalds, 
    Aundh Pune 411007

Venky

About Venky

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