Apr 6, 2016

CONVERGYS India Services Pvt Ltd - Inbound Customer Service/Technical Support Process

    Inbound Customer Service/Technical Support Process
    Process is a part of the telecom industry
    Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service
    Work in UK shift; rotational
    Clarify customer requirements; probe for and confirm understanding of requirements or problem
    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    Listen attentively to customer needs and concerns; demonstrate empathy
    Confirm customer understanding of the solution and provide additional customer education as needed
    Prepare complete and accurate work and update customer file
Salary:INR 2,00,000 - 3,00,000 P.A

Company Profile:
CONVERGYS India Services Pvt Ltd

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
Recruiter Name:Ashish Garg
Contact Company:CONVERGYS India Services Pvt Ltd
Email Address:


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