May 27, 2016

GVK EMRI (Emergency Management and Research Institute)

GVK EMRI (Emergency Management and Research Institute)  is a pioneer in Emergency Management Services in India. As a not - for - profit professional organization operating in the Public Private Partnership   (PPP) mode, GVK EMRI is the Largest professional Emergency Service Provider in India today.
GVK EMRI handles medical, police and fire emergencies through the " 1-0-8 Emergency service". This is a free service delivered through state- of -art emergency call response centres and has over 4785 ambulances across Andhra Pradesh, Gujarat, Uttarakhand, Goa, Tamil Nadu, Karnataka, Assam, Meghalaya, Madhya Pradesh, Himachal Pradesh, Chhattisgarh,Uttar Pradesh and 2 Union Territories Dadra & Nagar Haveli and Daman & Diu. With a vision is to respond to 30 million emergencies and save 1 million lives annually, GVK EMRI is set to expand fleet and services set to spread across more states.
With increased focus on research and analytics, GVK EMRI has plans to significantly enhance the overall emergency management scenario - further reducing individual suffering.
EMRI handles medical, police and fire emergencies through the ' 108 Emergency service'. This is a free service delivered through state- of -art emergency call response centres. Operating in the Public Private Partnership (PPP) mode.
DesignationEmergency Response Officer - 25 Opening(s)
Job DescriptionWorking in SENSE Department.
ERO in Emergency Response Center
Handling emergencies through Inbound calls
Logging in logging out as per roster/shift timings.
Attending to minimum number of calls as specified by the process on a daily basis.
Ensure adherence to process and quality norms while taking calls.
Abide/adhere to ERC (Emergency Response Center)Floor policy, ERC process guidelines, HR Policies.
Candidates must be willing to work in shifts i.e.3 Shifts(Morning, Afternoon and Night Shifts)
Pick-Up and Drop Back Transport facility at prominent bus stops available in secunderabad to medchal route during shift timings.
Desired ProfileMale or Female
Any Graduate
Must have completed Graduation and received Graduation Marks and Certificates.
Age: 28 years (Max)
Basic Communication skills
Basic typing skills on Computer.
Language: Telugu (Proficient), Hindi (Basic command) & English (Basic command)
As the work is of handling emergencies through call, kindly ensure that their visual & listening capability should be good.
Although physical movement may not be seen on the floor much but partial disability will be considered rather than complete.
Candidates must be willing to work in shifts i.e.3 Shifts
- Morning shift (7:30 am to 2:30 pm)
- Afternoon shift (12:30 pm to 7:30 pm)
- Night shift (7:30 pm to 7:30 am)


Compensation: 1,00,000 - 1,25,000 P.A. Provident Fund and ESIC Facilities
LocationHyderabad / Secunderabad
KeywordsInbound Calls Process Quality 108 Call Center Emergency Response Center
ContactMr. Srinivas Prasad Prattipati
EMRI
Dever Yamzal Medchal Road
Hyderabad,Telangana,India 500014
Telephone91-40-23462222

Venky

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