Mar 13, 2015

Pune... Sears

    Walkin on 14th March 15 for Graduates/Undergraduates for Non voice-Chat and Email Support.

    Interested candidates please walkin on the below mentioned address between-9.30 am to 12 pm.

    Sears Holdings India
    EON Free Zone, Cluster D, Wing 2, 5 th Floor
    MIDC Kharadi Knowledge Park, Pune 411014
    Contact person-Liza Roy

    Please carry th ebelow mentioned documents
    Pancard copy
    Payslips of current/last org
    Offer Letter of current,last org
    Educational docs

    Prepares for customer inquiries by studying products and service catalog.
    Attracts customer by answering product and service related questions.
    Identifies customer needs and provides recommendation regarding services and products.
    Able to understand and respond back to customer inquiry, reviewing previous inquiries and responses.
    Gathering & researching information, verifying customer understanding on the information and answer accordingly.
    Provide support with issue resolution via chatemail.
    Able to sell and place customer orders in computer system
    Should be able to act as a mentor to the new associate who joined the company.
    Contributes to process improvements, Learning & development by giving inputs to the respective team.
    Access customers support needs and handle route accordingly.
    Use knowledge acquired during training and prior experience to resolve issues.
    Ensure proper escalation process is followed.
    Ensure adherence to process and policy while resolving the customer query.
    Candidate shall be responsible for all risk management and compliance activities as applicable to this functional role.
    Good listening and analytical skills. Ability to verbalize thoughts and should be a team player.
    Knowledge of US geography will be a plus.


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