Nov 3, 2015

Chennai - HCL - HelpDesk

    Dear Candidate,
    Greetings from HCL....!!
    We are pleased to inform you about Openings with the No. 1 Employer in India, HCL Technologies - Business Services for the profile of Tech support.
    You can come for the Direct Walk-in

    1)F or Tech Support

    • Work within the WebChat team to provide online technical support to Eircom Broadband / TV / Telephone Customer
    • Should be Flexible to take inbound calls when requested
    • Deal with wide range of queries from email password resets to diagnosing faults on Fibre, eVision, NGA & Telephone Lines
    • Analyzing trends and reporting of suspected outages to management
    • Publish chat reports and analyze productivity trends within tech support chat operations
    • Identify and recommend operational and technological tools to improve efficiency
    • Establish and maintain effective work procedures
    • Review and ensure processes are in compliance with internal policies and external regulations.
    • Respond to escalated issues regarding performance and quality.
    • Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.
    2)For DSG Specific
    • Work within the WebChat team to provide online Support to Store agents for Mobile and Fixed queries
    • Trouble shooting queries and issues from direct and franchised stores around bundles/offers and discounts
    • Management of Web Chat and Email queries form stores and Quad play customers in OOH
    • Maintain a high level of quality and professional service to all contacts in both written and chat environment

    Skills requiered:
    • Ability to create, communicate and manage SLA metrics that support operational targets
    • Strong analytical skills and desire to research problems to seek resolution
    • Exceptional verbal and written communication skills
    • Exceptional customer service abilities to handle difficult customers
    • Work effectively in a team environment
    • Strong time management and organizational skills
    • Flexible to work in shifts

    Education : Any Bachelors Degree/BE/BTECH
    Shift: 12 pm to 12 am

    Job Location:Chennai
    Experience:0-1 yrs
    Experience in tech support is added advantage.

    we are looking for candidates who can join immediate.

    Venue for the Interview:
    HCL Technologies LtdNo 107 & 108 Navins Wss Towers 1st Floor,
    Harris Road, Pudupet, Chennai - 600002,
    Near Casino Theatre

    Walkin Date -3 November 2015
    Walk in timings: 10:00 a.m to 3:00 p.m

    Contact person: Srilekha and AnnSonia


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