Feb 11, 2016

Bangalore Convergys Fresher

    Nature of Business Inbound Customer Service & Sales 
    Full Time 

    Upselling of existing products 
    Sell new products 
    The role of the CCO is to provide customer service and upsell certain services that are available. 
    Persuasiveness and a willingness to sell 
    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. 
    Participate in activities designed to improve customer satisfaction and business performance. 
    Listen attentively to customer needs and concerns; demonstrate empathy. 
    Clarify customer requirements; probe for and confirm understanding of requirements or problem and try to upsell or sell a new product to the customer 
    Must be flexible with the ability to adapt to changes quickly and think conceptually. 
    Maintain broad knowledge of client products and services. 
    Provide excellent customer experience to ensure the customer happy with the services and willing to buy new products/upgrade existing services. 
    Effectively transfer misdirected customer requests to an appropriate party.
    Grad/UG Freshers or experienced


    Shift:Night Shift (Free Transport)

    Salary:Salary - 18500 to 20500 Gross + 24k Retention Bonus

    Address:Please Walk-in with your resume on Below Address.
    Convergys India Service Private Limited
    Divyashree Towers, #55 Bannerghatta Main Road,
    Bangalore - 560029
    Walk-in Timing: 12noon - 5pm
    Contact Person: Monica( 9916152321).
Company Profile:
CONVERGYS India Services Pvt Ltd
CONVERGYS India Services Pvt Ltd, Sohna Road http://www.convergys.com Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortune"s 'Top 50' companies globally o Has been awarded Fortune"s Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of 'Rocking' talent who work out of 6 locations - 3 in Gurgaon, and in Pune, Mumbai & Bangalore. Know more about Convergys: www.convergys.com


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