Feb 18, 2016

Sutherland Global Services Pvt ltd. hiring for Inbound Voice process

    Greetings! from Sutherland Global Services Pvt ltd. We are hiring for Inbound Voice process - US Inbound - Indirect Sales

    US Customer servicing inbound voice process for an US based Telecom Giant.

    Upselling- A strategy to sell a more expensive version of a product that the customer already has (or is buying), or to add extra features or add-ons to that product

    Indirect Sales process.

    • Greet clients and customers
      Respond to internal and external enquiries via email, phone.
      Manage customer order entries
      Manage and update client accounts
      Provide customers with quotes and product knowledge
      Update client databases.
    KRIs would be 

    *The ability to really listen to customers is so crucial for providing great service for a number of reasons.

    *Ability to Handle Surprises.

    *Customer Service with great Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information etc

    Job Details:

    • US Shift timings and rotational week offs
      5days of working 2days of off predominantly.
      Free Transportation - Pick & Drop
      Huge Incentives .
      Chennai would be the work location.

    Should this position be of interest please email a current resume to karthick.k@sutherlandglobal.com / call 9840371138.

    Mention "Karthick HR" on your in the case of walk-in.
Salary:INR 2,00,000 - 4,25,000 P.A. Free Transporta


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